All products purchased from Piped Petals are subject to the following terms and conditions.
Please read the terms and conditions. By making full payment or putting down a booking fee for your order you are agreeing you have read and accepted them.
1. PRICES
All prices are non-negotiable and priced according to your exact design and the size of your cake/cupcakes as advertised.
All payments are taken in full at check out via Bank transfer or Paypal only. Details of these will be sent with your invoice.
Following an enquiry, a quote is valid for 14 days. I cannot guarantee an order and time slot until a payment has been made. If more than 24 hours has elapsed since the quote please check availability before you place the order so as not to be disappointed.
2. INGREDIENTS AND SPECIAL DIETARY REQUIREMENTS
All of our ingredients are of the highest quality and freshly prepared without the use of any preservatives. Product ingredients can include eggs, flour, cocoa, sugar, milk, margarine and butter.
Note: if a colour other than natural buttercream is requested there will be food colour additives in the buttercream. If you require more information about colour additives when considering placing an order please contact us to discuss. Piped Petals will do its best to match any colour requests for icing but we cannot guarantee an exact match as colours present differently in different materials. We aim for a close-to-perfect match but this is not always possible. Piped Petals tries to use minimal food colourings where possible but some intense colours may result in staining, this is only temporary and will cause no harm.
3. ALLERGIES
Please be aware that although ingredients such as nuts and allergens may be removed from the products, they are still used in our kitchen, so we cannot guarantee that any of our cakes are allergen free.
If you chose to place an order this will be at your own risk.
4. WEDDINGS & EVENTS
A non-refundable booking fee of 25% of the total costs is required to confirm your order and save your date.
The outstanding balance is due no later than 6 weeks before your event.
Payment of your booking fee should be made within two weeks of receiving your invoice.
Taster boxes are available for the cost of £15. Payment for your taster box should be made within 48 hours of receiving your invoice, The price for your taster box will be deducted from your final invoice.
You will be invited for a design consultation either via telephone, messenger or in person before your event, after which you will receive a full proposal detailing your design, flavours, the number of guests, delivery details and the price.
Piped Petals will do its best to match any colour requests for icing but we cannot guarantee an exact match as colours present differently in different materials. We aim for a close-to-perfect match but this is not always possible.
Please check your order thoroughly before payment. For bespoke cakes we can only create the finished article from what we interpret from the wording of your order.
Cake stands can be hired from £20+ per item for a period of up to 3 days.
It is the customer’s responsibility to ensure that a suitable, sturdy table is provided for the cakes.
A security deposit equal to the value of the item is also payable. This will be refunded in full once the item is returned to us within the box provided, undamaged and in its original condition within 3 days of hire. Details of these fees will be sent to the customer when placing their order.
If the item is not returned as agreed or we have to collect it then this deposit will not be returned.
If the item is returned damaged this deposit will not be returned.
Payment will be deemed as acceptance of these terms.
Due to the delicate nature of our cakes, we like to personally deliver and set up your cakes at your venue. We will liaise directly with your event coordinator at your venue to arrange this.
The cost of delivery and set up will be included in your cake quote.
If the cakes are collected, the full responsibility for the safety of the cakes is with the client and Piped Petals will not be responsible for any damage to the cakes after they have been collected.
All booking fees are non-refundable and non-transferrable except in exceptional circumstances, for example, if we are unable to fulfil your order as agreed.
Any amendments need to be made two full months before the event date to allow for changes to our schedule, and cannot be guaranteed. Significant amendments may incur an additional cost, and the balance will be adjusted accordingly.
In the event of a cancellation by yourselves, charges are as follows;
In the event of an event postponement, the payment due remains the same as a cancellation. If you postpone within 90 days of the event half the remaining cost will be due on the original payment date. If you postpone less than one month prior to the event, the outstanding balance remains payable on the original due date. Subject to availability we will carry any monies paid forward to the new event date. Please be aware that we will only do this on one occasion. Any further postponements will be classed as a cancellation. Postponements may also be subject to an increase in costs, in line with the annual cost of inflation, dependent on the duration of the postponement.
5. BEST BEFORE DATE / STORAGE CONDITIONS
Your cake/cupcakes are baked to ensure they are fresh for the date of your order.
We cannot guarantee its quality if it’s consumed more than 48 hours after exchange.
Our cakes are made entirely of natural ingredients, so they do not have the extended shelf life of most supermarket cakes, which contain additives and preservatives to ensure their prolonged life.
Your cupcakes/cakes need to be kept at room temperature in a cool dry room and must not be refrigerated.
Piped Petals will not be held liable if items are not consumed during the recommended time frame or are stored in an incorrect manner. It is the purchaser’s responsibility to ensure the storage conditions are adhered to.
6. NON-EDIBLE ITEMS
Some cakes and cupcakes contain inedible items. It is the client’s responsibility to ensure these are removed before consumption.
7. NOTICE FOR ORDERS
To avoid disappointment please give as much notice as possible for your order. However, we will accept short notice orders subject to availability.
Each cake is bespoke and made individually by hand, so although every effort is made to ensure consistency, small variations may occur from the colour and design requested.
8. PAYMENTS & REFUNDS
A full payment (total value of the cupcakes/cake and full delivery price if applicable) is required to secure your order and chosen date with Piped Petals.
Collection times will be agreed with Piped Petals and is dependent on time slot availability on the date. During peak times (Christmas, Mother’s Day etc) there will be set collection times.
Once an order has been placed the full payment needs to be paid within 24 hours if not, we reserve the right to cancel your order.
If you wish to cancel an order after payment has been made, we will attempt to change to another suitable date. If an order is to be cancelled completely after payment is made, 50% of the payment, minus any delivery charges, will be retained as a date retaining fee.
Piped Petals retain the right to cancel the booking in exceptional circumstances beyond their control, such as fire or ill health, during such times, a full refund of any monies paid will be made as soon as possible.
If you are in any way unhappy with your order please inform me promptly so that I can rectify any issues in a timely fashion. Refunds or replacements cannot be issued without return of minimal, 90% of the product. The cake/ cupcakes must be returned to us within 24 hours so that we can check and confirm the complaint.
Photographs of cake/ cupcakes will not be accepted.
9. COLLECTION AND DELIVERY
Cakes can only be collected from our premises at the prearranged time and date. The collection address for all orders is Salisbury, Wiltshire, United Kingdom and the full address will be sent to you on placement of your booking.
Delivery charge is on application and dependent of time and distance to the venue.
It is your duty to examine the cakes/cupcakes upon collection/delivery to ensure that the order is complete and that the goods have not been damaged in transit if we make the delivery.
You are required to enter full and accurate details for delivery including the name, address and postcode. We will not be responsible for any orders which are not delivered due to incorrect or incomplete information being supplied by you.
If there is no one there to receive the delivery at the agreed delivery date and time, then it will be deemed a ‘Failed Delivery’. The item/s will be returned to Piped Petals and you will be responsible for collecting the items from our premises in Salisbury.
We are unable to refund the order cost or delivery charges for failed deliveries.
We recommend that collected orders are transported in the footwell or boot of a vehicle. The order must be kept upright and not at risk of anything falling onto the cake/ cupcakes.
During hot weather seasons we highly recommend you collect your order in an air conditioned vehicle and continue to have the A/C on for for the duration of your journey.
Any damage occurred once your order has left our premises is not the responsibility of Piped Petals and no refund will be issued.
Please note my products cannot be shipped and delivery is available to the Salisbury and surrounding area only.
10.
RETENTION AND STORAGE OF YOUR INFORMATION
We do not keep your personal details for longer than we require for these purposes that we have mentioned. When we destroy or delete any of your personal information that we hold either electronically or on paper, we make every reasonable effort to do so securely.
Please note that our policies on privacy will be overridden where we are required or permitted to disclose personal information under law or the terms of any court order.
You are entitled to see the information that we hold about you. You may ask us to make any necessary changes to ensure that your information is accurate and kept up-to-date. If you wish to verify the details you have submitted to us, you may do so by contacting us using the contact details provided on this website.
We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
We will take all reasonable measures as required, to ensure that personal information you submit to us is kept secure and protected from unauthorised use or disclosure.
11. PUBLICATION
Piped Petals reserve the right to use any image of a cake/cupcakes taken by Piped Petals for publication on social media and other publications.